DigitalPrinting.co.uk Reviews

4.9 Rating 8,322 Reviews
100 %
of reviewers recommend DigitalPrinting.co.uk
4.9
Based on 8,322 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read DigitalPrinting.co.uk Reviews

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

Write Your review

Tell us how DigitalPrinting.co.uk made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Filed a question/complaint about my order 5 days ago, zero communication since then. A "personal note" from the manager turned out to be an automated "no-reply" mailbox. My issue is still not resolved. Order value £1000. Delivery date was off by 3 days (later than promised). Unimpressed.
Helpful Report
Posted 1 week ago
Hi Polivoda, I am very sorry to hear this has happened to you. I have personally passed this on to the customer service team and they will be in contact shortly. We look forward to hearing from you. Kind Regards Ella Marketing Assistant
Posted 1 week ago
Hi Polivoda, Thanks for speaking with us. As discussed, we responded to your initial email within 10 minutes of receiving it asking for more information. I am glad you managed to source it in your inbox and we can get the issue with the damaged stand rectified quickly. If you need anything else in the meantime please get in touch via email or for a quicker response please use our live chat and the team will be happy to help. Many thanks again, Chris Stewart Customer Services Manager.
Posted 1 week ago
The customer speaks as the customer finds, and giving one star is being generous. I placed an order and thought all was going well. Communication seemed good and eagerly awaited the delivery of my business cards. Delivery time was good and opened the parcel only to find the completely wrong cards sent. Hardly the 5star service they imply by their banner of being the 'Print Week 2023 winner - Company of the Year, 2023. It is my contention, that advertising such an award means getting it right the first time every time - so very much - not my experience of their service. I rang the company and 'eventually' managed to speak to someone who was very apologetic and offered a re-print. With the conversation going in circles, I declined their offer and asked for a refund only to be told that would take 10-14 days - yet they managed to take my money within 24 hours. Eventually, an agreement was made to prioritise my request. I will wait to see!! A supervisor then called me back and offered the usual 'excuses' - busy time of year, finance staff only work part-time, these things happen and so on. Well, should not happen when you portray yourself as a business of such excellence. Other customers have had a different experience than I did, so good for them. This was NOT my experience and so will I be back? What do you think?! Please feel free to share my written thoughts with this company - they already know my verbal ones.
Helpful Report
Posted 3 months ago
Hi Rob, I apologize that you have received the wrong business cards. I have passed this review on to the customer service team to see if we can come to a resolution. we look forward to hearing from you. Thanks Ella Marketing Assistant
Posted 3 months ago
Good afternoon Rob, I am sorry to see that you have left us a negative review after our chat on the telephone. Apologies again for the error with your order. Unfortunately errors can happen from time to time but I can see that our team have apologised and did everything they could to help you as quickly as possible. As you declined our offer to reprint the order for you, we have provided a full refund. We can confirm that the order was refunded in full on 01/12/23 as per your request. Kind regards Ian
Posted 3 months ago
Nearly 2 weeks and still NO cards very poor service!!!
Helpful Report
Posted 5 months ago
Hi Chris Thanks for your review. I am sorry that there was an issue with the delivery of your order and in the courier not locating your address. I have spoken with you to try to resolve this as quickly as possible for you and will keep in touch with you. Many Thanks Luke DigitalPrinting
Posted 5 months ago
Hi Chris I know you did receive your order and the issue with the delivery was resolved. I have not heard a reply back since my enquiry so I hope all is now well and you are happy with your prints. Many Thanks Luke DigitalPrinting
Posted 5 months ago
It hasn't arrived yet
Helpful Report
Posted 8 months ago
Hi John Thanks for your review. I am sorry that your delivery has not arrived. I have checked the tracking with the courier which shows it was delivered. The tracking information was sent to you when the order was despatched. We have not received any contact from you regarding this order, I will contact you directly to get this issue rectified for you as we do wish you to have your order. Many Thanks Luke DigitalPrinting
Posted 8 months ago
Hi John I am glad to have got speaking with you and you were able to locate your order. Many Thanks Luke
Posted 7 months ago
Posters that I ordered were folded and dog eared at two corners, as if they were stuffed into packing tube
Helpful Report
Posted 9 months ago
Hi Rob Thanks for your review. I am sorry that your order arrived damaged as this is not how we wish customers to have their prints and we always wish to resolve such issues. We have contacted you directly to be able to do this and look forward to hearing from you. Many Thanks Luke DigitalPrinting
Posted 9 months ago
Hi Rob I am glad I was able to communicate with you and able to resolve the situation. I am delighted you are so pleased with all the other prints you received. Many Thanks Luke DigitalPrinting
Posted 9 months ago
My mother passed away on March 30th, and since then, life has been a whirlwind of emotion and stress. Her funeral is on Monday 24th. I wanted the Order of Service to be perfect in her memory, as it's one of the last things I'd ever be able to do for her. After researching various printing services, I contacted DigitalPrinting.co.uk. They promised that if I submitted the Order of Service by Wednesday 6pm, they'd dispatch it on Thursday for a Friday delivery. So I worked tirelessly to create something my mother would be proud of. Many late hours of designing, overthinking typefaces, getting feedback from family, tweaking, colour correcting and more overthinking. But I got it done in time and placed my order. True to their word, 140 booklets arrived on Friday. My first impression was great—quality print, lovely paper stock, and even Haribo sweets! But then I noticed the centre pages were folded and inserted backwards. An honest mistake, but disappointing nonetheless. I contacted them through the live chat on the site and they admitted their error. They promised to reprint the job and take extra care to ensure it was correct this time. They even offered a refund on the "express" fee and a discount on my next print job. Top-notch customer service, right? Saturday morning, the reprinted booklets arrived. The inner pages were folded correctly—phew! But wait... Page 2 now had the content for the back cover. And the last two pages were now blank. I couldn't believe it. And of course, they're closed for the weekend. With no other option, we now have to remove the 280 staples from the first batch, fold the inner pages the correct way, and re-staple. I've had to order a booklet stapler from Amazon, and we're praying it arrives tomorrow. My family and I are already overwhelmed with funeral preparations, and now we have to deal with DigitalPrinting.co.uk's lack of quality control. How can prints be sent out with incorrect page orders? How can a reprint job be worse than the original? From the same print file! I am beyond livid.
Helpful Report
Posted 10 months ago
Hi James Thanks for your review. I am very sorry for the issues you have encountered - this is not the standard we wish to produce. I fully understand that this was already a very difficult time for you and we did not wish to add to this for you. We do always wish to resolve issues, as with over 1000 jobs a day there will be an error on occasion but after the issue with the first print there should have been stronger checks, and we will investigate why this did not happen. I can see that production and management have already responded to your email regarding this matter and seek to be able to resolve this for you. Many Thanks Luke DigitalPrinting
Posted 10 months ago
Shocking service, I ordered a print to be delivered before noon Friday 31 March which took delivery price to around £13 for 2 A4 prints, I am still waiting for them 3rd April apparently they are being sent out today for delivery on the 4th with no adjustment on price of shipping despite now being 5 days late.
Helpful Report
Posted 11 months ago
Hi Bobby, I am sorry that you had to leave us a 1 star review. I can see you have spoken to the team about this order and they explained that the artwork was supplied at the incorrect size, no bleed or crop marks and text was dropping off so would not be printed correctly. Rather than produce a job that has not been supplied correctly, our team emailed you a few times about this. Unfortunately, you did not respond to this email for a few days which is why we did not despatch it on time. I am glad the team managed to get hold of you and explain why the order was not delivered and how to supply the artwork. I look forward to your next order with us. Kind regards, Chris Stewart DigitalPrinting.co.uk
Posted 11 months ago
My items never arrived.
Helpful Report
Posted 11 months ago
Hi Christine Thanks for your review. I am sorry that your items did not arrive with you. I have checked the tracking that was provided to you and it is stating that the courier after trying to deliver and not being able to do so have left it at your local post office for collection. I hope you are able to collect this. Many Thanks Luke DigitalPrinting
Posted 11 months ago
Print ordered for next-day delivery. did not arrive till day after. Resulted in us having to order from another company with same day printing charge.
Helpful Report
Posted 1 year ago
Hi Liam Thanks for your review. I am sorry that your order was delayed in delivery. We did despatch on time but unfortunately, the delivery was affected by the poor weather last week. This is why we only ever state delivery dates as estimated and never guaranteed. We will be contacting you directly regarding this. Many Thanks Luke DigitalPrinting.
Posted 1 year ago
I used DPI for what should have been a fairly straightforward job - printing a small “art book”. Multiple (preventable) errors/damages were found on nearly every copy of the perfect-bound books that I ordered. Significant scratches, ink marks/registration lines, poor cropping lines, borders appearing on black pages, glue breaking off from the spine, etc. DPI’s customer service was excellent (and accommodating), as I spoke with several people who offered to reprint my order to ensure that these errors were corrected. The original order was reprinted, and despite added “quality control” - this batch was returned with similar issues. After 4 reprints, (the first two being small test batches), I was left with a pile of books that are completely unusable. When I saw that approximately 75% of the final lot exhibited the same damages, I gave up trying to contact customer service about the issue, as it was clear that this was going to keep happening. I am aware that there is only so much quality control that can be carried out in print houses, but it seems like there was absolutely no communication between the customer service reps that I spoke with and the printers. A more thorough check would have prevented an unnecessary number of reprints and wasted time on both ends.
Helpful Report
Posted 1 year ago
Hi Rebecca, Thanks for taking the time to leave us your feedback on the order. I have had a look over the history of your order and have to agree that this is unacceptable. I can see you did get a reprint of your first order and you mentioned you were happy with it which led to you ordering again with us. On the 2nd order, it is clear we dropped the ball again, the finishing of the books was down to excess glue and the scratches caused by the solid black ink on the silk stock. There has been no communication from you about the last order we printed. I am going to get in touch with you to have a chat about it as we are unaware that they arrived in an unacceptable condition again. I will speak with you soon to get this sorted for you. I apologise again. Kindest regards, Luke Thompson.
Posted 1 year ago
Hi Rebecca Further to your review, I can see our management team have been in touch and have been able to resolve the situation with you and I hope you are now happy with your prints. If you do have any further issues please do contact us directly. Many Thanks Luke DigitalPrinting
Posted 1 year ago
awful not happy with the cheap stickers you supply. they are paper thin and low quality
Helpful Report
Posted 1 year ago
Hi Scott Thanks for your review. I am sorry that your stickers did not arrive as expected. We do use only 170gsm stickers so that is the only supply we receive. This is the standard weight of paper for stickers. I can see our management has contacted you regarding this matter to help resolve this for you. We do look forward to your reply. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi Scott Further to this review, we have tried to contact you to be able to resolve and rectify this for you as we do always wish customers to be happy with their prints. We have yet to have a reply from you. We do look forward to hearing from you. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Printing was fine, but trimming was very poor. I had allowed 5mm bleed around my cards and clearly they stepped the cards without the bleed as the poor trimming meant that each card showed the part of the other cards that were adjacent to it. One of the worst trims I have seen in a print job. Unfortunately as I had to send out the cards immediately I did not have time to get them redone. Just terrible work and I will not be using digitalprinting.co.uk again.
Helpful Report
Posted 1 year ago
Hi Travis, ​ ​I hope you are well! ​ ​I tried to call you there but couldn't get you. ​ ​I am so sorry to hear that the trimming on your cards was so unsatisfactory, this is just not acceptable! ​ ​I apologise that you felt you were left with no option but to send the cards out, rather than contact us to let us try and get the job reprinted for you. Had you done this we could have had the job reprinted and sent out to you within 24hrs (depending on what time of the day we found out). Since we can no longer do this, I would like to offer you a full refund for the job and I will issue this for you today (please note that the money can take up to 7 working days to clear in your account). ​ ​It's not often that things like this happen but we acknowledge that mistakes do and will happen so it is important for us to address and sort them quickly to ensure that our customers are happy with a swift outcome. ​ ​I hope this is the case in this instance and please feel free to come back to me if you have any further questions or queries. ​ ​Kindest Regards, ​ ​Emma, Digital Printing.
Posted 1 year ago
Four styles print nice, Two styles print over exposure. Until now I didn’t receive any reply what to do with them.
Helpful Report
Posted 1 year ago
Hi ChenChen Thanks for your review. We are very sorry that part of your order did not arrive to the standard expected. I am sorry that the email we sent in reply did not arrive with you as we do wish to resolve this so thank you for taking my call to enable us to be able to resolve the issue so you have prints you are happy with. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi ChenChen As we have discussed in emails we are waiting for the sample prints you were sending back so we can investigate the issue with you and resolve so you have prints you are happy with. We look forward to hearing and update from you. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Very very unhappy and upset with this company. I ordered 400 leaflets for them to turn up not readable and not fit for purpose. One side was fine and the other was ridiculous. They was sent using the same file and on the same file together. When contacting them about how unhappy I was, the advice given was to simply place another order, they would not refund me or send me out new readable ones and when asking for a review platform to inform other customers to use a different service I was ignored. Please do not use this company! As you will be ripped off.
DigitalPrinting.co.uk 1 star review on 22nd October 2022
Helpful Report
Posted 1 year ago
Hi Chloe We would still wish to help with a print of artwork if you can provide us with the amended artwork we discussed. We have yet to hear back from you and look forward to doing so. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Didn't arrive on the estimated delivery date
Helpful Report
Posted 1 year ago
Hi John Thanks for your review. I am sorry that your order did not arrive on time. We always do our best and despatch orders on time but we have no control over the operations of the courier. On this occasion Parcel force were on strike so we used an alternative courier. Unfortunately so did a lot of other people as a result so they were dealing with a large demand than normal. We did advise on the site at the time of possible delayed due to this. We will contact you directly further on this to resolve for you as we do always wish our customers to be happy with their orders. Many Thanks Luke DigitalPrinting
Posted 1 year ago
This has been a frustrating process and the quality of the leaflets isn't as good as we were hoping; Firstly, it's very confusing because DigitalPrinting state on their website that they don't supply 'proofs' - but if you use their 'live chat' facility they explain to you that you can get proofs by following their instructions - but you have to pay up-front before they will communicate with you about it - so we did pay and the next thing that happened to us was that we received an email which seemed to be 'telling us off' for requesting proofs as they don't supply them, but begrudgingly agreeing to do it - and then the proofs came through wrong - with several other emails saying there were delays - Eventually we received the leaflets - which are 'acceptable' but we were hoping for something a bit more special - the paper was very thin (even though we'd selected a supposedly 'heavier' weight) and one of our images was blurred throughout.... we wouldn't use this company again.
Helpful Report
Posted 1 year ago
Hi Nigel Thanks for your review. I am sorry to hear that you are unhappy with the communication you have had with us regarding your order. We do value our customer support and always do wish to help how we can. With producing over 1000 jobs a day we do not offer proof as standard as doing it for every job will reduce the turnaround on our orders significantly and we do ask artwork to be provided print ready. We happily provide it when requested on order when requested. Any issues with your prints will be investigated and we will do all we can to rectify for you - someone will be in touch with you directly regarding this. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi Nigel We have tried to contact you to resolve this issue but as yet have not heard from you. We are keen to resolve all issues as best we can so we are keen to hear from you. Please do check your email and let us know. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Arrived damaged and no reply on email. Poor product and poor service.
Helpful Report
Posted 1 year ago
Hi Stuart Thanks for your review. I Am sorry that you order was damaged in delivery. We did respond to you on the day of your initial email and sent another email yesterday morning to be able to rectify this for you as we are keen that you receive your order without damage. If you could respond to the emails so we can do this for you. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi Stuart We are still hoping to hear from you to be able to resolve this issue with you as we do always wish to do all we can to rectify orders. Many Thanks Luke DigitalPrinting
Posted 1 year ago
One of the prints that arrived wasn't my print at all. Apparently I received someone else's order. The corners of the larger poster were crimpled. Also I paid for expedited shipping, but the posters arrived *over 48 hours late*, and I could no longer use them. I have been chasing a refund for a while but haven't yet had a satisfactory response. Don't order from this company.
Helpful Report
Posted 1 year ago
Hi Rachel I can see that our production team have been in contact and provided a full refund as a reprint was not suitable for you. I do hope this has resolved the matter satisfactorily for you as we do not wish customers to feel disappointed in our service and always wish to rectify issues. Many Thanks Luke DigitalPrinting
Posted 1 year ago
The cover page and back cover page were inside out! Anyone can see the mistake if he (she) has common sense: we have our logo on the cover page and all contact details on the back cover page. My worst experience ever!
Helpful Report
Posted 1 year ago
Hi Jianhui Thank you for your feedback and I'm sorry that your order did not arrive at the expected standard. We always do wish to rectify any issues for our customers and respond when customer contact us with any issues. This was passed to our production team to investigate. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi Jianhui We do wish to resolve this for you and if you could contact us directly we will do what we canto rectify the issue. I can see you have since placed orders with us and we would be happy to help with your future order to ensure you are happy. Many Thanks Luke DigitalPrinting
Posted 1 year ago
Hi first order someone checked back about the fold of brochure , the script fitting in etc. This time I got some odd looking brochures.
Helpful Report
Posted 2 years ago
Hi Deborah, ​ I'm so sorry your job has not reached you in perfect condition. ​ ​I tried to call you (but got your voicemail) and have followed up with the following email: ​ I'm so sorry your job has not reached you in perfect condition. Would it be possible for you to email me a few photo so as a full investigation can be launched to find out exactly what has happened? I have checked your artwork and the only thing I can conclude is that your job may not have printed in the correct order. If this is the case, we have printed the artwork as it was supplied. Unless we are specifically asked to check artwork, it is not done as standard and that is why we stipulate that print ready artwork must be supplied. As your order is a small one and because we are only truly happy when you are, we will happily reprint the job for you if you can re-supply your artwork in the correct order. Apologies for any confusion. Kindest Regards, ​ Emma.
Posted 2 years ago
DigitalPrinting.co.uk is rated 4.9 based on 8,322 reviews