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DigitalPrinting.co.uk Reviews

4.9 Rating 8,376 Reviews

100 %

of reviewers recommend DigitalPrinting.co.uk

Company Reviews

Product Reviews

4.9

Based on 8,376 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

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DigitalPrinting.co.uk 5 star review on 19th April 2024

DigitalPrinting.co.uk 5 star review on 17th April 2024

DigitalPrinting.co.uk 5 star review on 16th April 2024

DigitalPrinting.co.uk 5 star review on 15th April 2024

DigitalPrinting.co.uk 5 star review on 15th April 2024

DigitalPrinting.co.uk 5 star review on 12th April 2024

DigitalPrinting.co.uk 5 star review on 4th April 2024

1057

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial print run was faulty however, after a live chat ( was in hold for the telephone for an age) it was resolved and re printed and posted out by the agreed date.”

Posted 3 weeks ago

Hi Kate, Thanks for your review, I am sorry to hear your initial print run was faulty. I am glad it was resolved by our team, the best way to contact our team is via live chat. Thanks Ella Marketing Assistant

Posted 3 weeks ago

“Digital Printing insisit on using ParcelForce to deliver. ParcelForce can NEVER be relied upon to deliver on time! Whilst the package had arrived in my local sorting office in time to deliver on the suggested date, I received a notificatoin that they were unable to deliver on that day. This happens EACH TIME! Please give the choice of another delivery provider! Also, I recently used some labels that were 2 years old and founs the glue wouldn't stick them on to the box, so I had to throw them away!”

Posted 1 month ago

Hi Anita, Sorry to hear your order was delayed. We do state that delivery times are only an estimate as issues with delivery providers can happen which is out of our control. Unfortunately, there is nothing we can do about the labels as you have stated they were two years old. Thanks Ella Marketing Assistant

Posted 1 month ago

“printing was excellent and after-service, but Parcel Force was a nightmare!!! Thankfully your Manager Ian went above and beyond to try and sort the delivery of my flyers. Thank you Ian!!”

Posted 5 months ago

Hi Anne, Thank you for the review. I am sorry to hear that you had issues with Parcel Force, however, I am glad to hear Ian did everything he could to get your flyers delivered to you. We do take pride in our customer service. Thanks Ella Marketing Assistant

Posted 4 months ago

“Unfortunately I can only give 3 stars as I was supposed to receive a copy of the A5 publicity printed but I never received it. So I could not even see what the end product looked like.”

Posted 6 months ago

Hi Corrinne Thanks for your review. I am sorry that you did not receive your file copy. As this was despatched to the courier we were unaware that you had not yet received this. I have contacted you directly to send another copy of the print to you if you wish, as we always wish customers to be fully happy with what they order. Many Thanks Luke DigitalPrinting

Posted 6 months ago

Hi Corrine Sorry we have not heard from you as we are keep to resolve this issue. We look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 5 months ago

“Decent products, quick service before you make the order. However, the next day delivery advertised is not to be trusted. They use unreliable services like PDP.”

Posted 11 months ago

Hi Anna Thanks for your review. We do always wish to provide quality prints so I am glad you are happy with your product but I am sorry that your order was delayed by the courier. Unfortunately, we can never guarantee delivery as couriers do not offer this service. We do find that with over 1000 jobs a day, our current courier does deliver over 97% of orders within the estimated time which is the most successful. I can see that due to the failed delivery on this occasion, we did refund the delivery costs back to you. Many Thanks Luke DigitalPrinting

Posted 11 months ago

“There was a very obvious typo and no one spotted it on your end. However, I saw it as soon as I opened the first lot. Because the whole flyers where made from the first typo, it carried onto over 1000 copies ordered. Don't trust them to pick on spelling mistake. Check, double check yourself and have someone check for you but not digitaprinting”

Posted 1 year ago

Hi Ola Thanks for your review. I am sorry you are disappointed with your print. However, we do state (and provide a checklist before you upload artwork) that we ask for all artwork to be sent print ready. We do not have a design team and with 1000 orders a day we are not able to proofread every document. We are a direct-to-print company with an automated process. However, we do always wish to help customers and welcome all contact directly to us when orders are received with any issues. We have contacted you directly regarding this as we do wish to help and look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“The labels were great. Perfect for our business. Will order again.”

Posted 1 year ago

Hi Louise Thanks for your review. However we do not offer printed t-shirts and would not have printed this for you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“The actual print was great, but I was disappointed with the quality of the binding”

Posted 1 year ago

Hi Logan Thanks for your review. I am sorry to hear that although the quality of the print was great the binding was not to the standard expected. We do always seek to rectify any issues and will contact you directly to resolve this. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Logan We would still be happy to resolve this issue for you but we are waiting a reply to our email from you so we can do this. We do look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Logan, I am just getting in touch as we have yet to hear back from you. We have called and emailed a few times to get this issue sorted for you. We never like to see customers unhappy with an order and really would love to rectify any issue you have with the books. Please get back to us so we can get this sorted for you. Kind regards, Chris

Posted 1 year ago

“The delivery was a bit later than expected which caused me a few issues. But the team really went out their way to resolve the issue. The product quality and service was excellent as always.”

Posted 1 year ago

Hi Michael Thanks for your review. We do always wish to provide quality prints so I am pleased you are happy with the prints received, however, I am sorry that there were issues with the courier in your delivery but I am glad we were able to sort this for you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Good prices, fast turnaround time, pricing slightly deceptive (unit price doesn't include delivery, etc.). The big problem was that on one of my two orders, the registration for the yellow was out by about 1mm! As some of the text was in dark brown, it was very obvious. Not sure how that got through quality control ( assume they have QC). The packing box was torn open, but that's not their fault.”

Posted 1 year ago

Hi Andy Thanks for your review. I am sorry that your order did not arrive to the full standard we expect even with the prompt turnaround. I can see our management has been in touch with you regarding this matter to rectify it for you. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“The output colour was different from our design. The reason given was our design was in RGB and they had to convert it to CMYK. This process would have made the colours become dull. I guessed it’s a lesson learnt.”

Posted 2 years ago

Hi Jeff Thanks for your review. We are sorry you had this experience. We do explain on our website that we ask for artwork to be provided in CMYK as this is how colours will look when printed as opposed to RGB which is designed for monitors and screens which are back lit and why RGB become duller when printed. Designing in CMYK will avoid this disappointment. When you place your next order please get in touch and we will advise further so you receive the print as you would expect. Many Thanks Luke DigitalPrinting.

Posted 2 years ago

“Awful customer service and since you can't proof your own designs and they aren't willing to do it for you I will never use again despite my previous excellent service as I just can't afford to get it wrong again and loose more money. I've given three stars only because previously I've ordered 3 different products from them and it was very quick and simple to do, I was concerned that I was unable to proof my design but each time they delivered a quality product with great colours, when I ordered 200 buisness cards, however, it all went wrong. Customer service basically put all the blame on me and all the responsibilty on me to fix the problem. The first problem was the random white lines round the edges I was told this happened since I didn't including a 'bleed' area on my image and I know the website says to do this but I as I hadn't done this previously I assumed someone fixed this when they proofed the design before printing (I ordered a5 and a4 posters with a5 and a4 sized jpegs and everything was perfect). Then there was the issue of the colours they were very very dark and the cards were all smudged like they hadn't been dry when stacked - this again was my fault as I submitted a jpeg with rgb and needed to send it as cymk which again I hadn't done previously I'd submitted jpegs for all my previous orders. I'm a small fitness buisness doing all my own artwork and branding I'm not a graphic designer so I have no facility to do this - I've tried an online converter but it literally changed all my colours so they no longer resembled my brand colours so I cannot do this so therefore I have been unable to send them a new picture and get my 200 business cards re-printed. It's taken me a long while to write this review as I'm so upset that I have wasted so much time trying to fix this and it though might not be a lot of money to other people it is to me and my buisness at the moment. The last email they sent me said they couldn't do anything without cymk colour and they clearly are just hoping I'll go away as it's been an month now and no one has reached out to me to see if we can resolve the problem. I'm now stuck and do not know where to go from here.”

Posted 2 years ago

Hi Victoria, I am so sorry to hear you had such a bad experience. Following our telephone call, going forward if you wish to see a pdf proof, you are welcome to request this at time of supplying your artwork (just send a brief email requesting one and this will be absolutely no issue - because it tends to hold the whole process up, we just don't offer it as standard). While we ask for all artwork to be supplied as print ready, we acknowledge that the trainee member of staff could have been a bit more tactful at explaining this and we apologise for this most profusely. As way of compensation for the stress and inconvenience you have suffered, we have issued you with a full refund for the job and we are waiting for you to forward us your most recent artwork so as we can run you a test print to see if you will be happy with a free reprint as RGB (I will send this to you in the post) since you are unsure of how to convert to CMYK. I look forward to receiving this and my most sincere apologies once again for any stress or inconvenience that has been caused. Kindest Regards, Emma.

Posted 2 years ago

“Pretty happy with how our Xmas cards turned out. Slight noticeable differences in the white border on the left and right hand sides which changed between cards. However for the money and the quality of the cards, they turned out ok. Delivery was quick also. Would recommend!”

Posted 2 years ago

Hi Pascal, Thanks for the review and the 3 stars. I am sorry your order did not arrive as expected. After checking your artwork I can see the border was only a couple of millimeters thick. We ask for all artwork to be inside the 5mm safe area, as with digital print the image can move 1-2mm when being printed. As the border is so thin this can make it look uneven im afraid. If you would like to amend your artwork we would be happy to sort something out for you. Kind regards and speak soon, Chris DigitalPrinting

Posted 2 years ago

“Third time lucky”

Posted 2 years ago

Hi Kevin, Thanks for the review and the 3 stars. I can see that my colleague Ross has been in touch with you about this order and that it has been sorted. Many thanks again, Chris DigitalPrinting.

Posted 2 years ago

“3 seems harsh. 4 too good. Negatives. Printing was delayed despite paying for the express service. Positives. I applaud the customer service in ensuring the delay wasn’t too long and that the delivery fees were reimbursed. And all in all the printing was high quality and that’s what really matters I guess.”

Posted 2 years ago

Hi Matt, Thanks for the 3 star review. I am sorry that your delivery was delayed however, I am delighted the staff sorted you out with regards to refunding the charges for you. Kindest regards, Chris DigitalPrinting

Posted 2 years ago

“Cards were shorter than expected. Quality was good!”

Posted 2 years ago

Hi Luke, Thanks for leaving us the review and feedback. I am so sorry that there has been a problem with this order. I can not see any communication from you regarding this, I have asked a member of the team to get in touch to sort this out for you. I look forward to getting this issue rectified. Kindest regards, Chris DigitalPrinting

Posted 2 years ago

“Last job not up to your usual very high standards. I except that it was a challenging job but solids were a little streaky”

Posted 2 years ago

Hi Philip, Thanks for leaving us the review. I am sorry the order has not arrived as expected. I do not see any communication from you about the order. A member of the team will be in touch shortly to get this checked for you and get a solution to the issue. Kindest regards and speak soon, Chris DigitalPrinting

Posted 2 years ago

“Really good quality flyers!! Better than I expected I wish the delivery time was stuck to as they came a day late But overall really good!”

Posted 2 years ago

Hi Cleo, Thanks for the feedback on your recent order. I am delighted to hear that you are happy with the flyers. The reason why your order was delayed was that you ordered 2 sided printing and only supplied one side of artwork. I'm sorry, we could not print it and had to contact you to ask what you required. As this wasn't supplied print ready it was kept on hold until we got a response from you which then moved the order on by a day. If you can supply print ready artwork for your next order then it will avoid a delay in printing. Please give me a shout when you place your next order, I can get this checked before it goes to print to make sure it is supplied ok to avoid delays. Kindest regards, Chris DigitalPrinting

Posted 2 years ago

“I am satisfied with the bookmarks I ordered as the size fits well with the bookmark measurement. However, one of my round stickers design size was not quite right. They just printed it away without raising any concerns. One sticker was scratched. Perhaps it’s because the edges of the bookmarks had scratched it.”

Posted 2 years ago

Hi Natikah, Thanks for leaving us the review. I am delighted you are happy with the bookmarks. With regards to the stickers I can see that our system printed these exactly as ordered so we are not sure what wasn't quite right. Our team has been in touch a few times to try to get more information on this and to resolve the issue. I can see we also included an extra 30 stickers in your order, I am glad only one was scratched and you still had more than ordered. Please do get in touch with us to get the issue looked into? Kindest regards, Chris

Posted 2 years ago

“Original print was faulty, mentioned this on a review, and was called by digital print where they offered a refund. I would use again.”

Posted 2 years ago

Hi Howard, Thanks for the review and for the feedback. I am delighted the team managed to get you sorted with the issue and look forward to making things right for you on your next order. Kindest regards, Chris DigitalPrinting

Posted 2 years ago

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DigitalPrinting.co.uk is rated 4.9 based on 8,376 reviews