My mother passed away on March 30th, and since then, life has been a whirlwind of emotion and stress. Her funeral is on Monday 24th. I wanted the Order of Service to be perfect in her memory, as it's one of the last things I'd ever be able to do for her. After researching various printing services, I contacted DigitalPrinting.co.uk. They promised that if I submitted the Order of Service by Wednesday 6pm, they'd dispatch it on Thursday for a Friday delivery. So I worked tirelessly to create something my mother would be proud of. Many late hours of designing, overthinking typefaces, getting feedback from family, tweaking, colour correcting and more overthinking. But I got it done in time and placed my order. True to their word, 140 booklets arrived on Friday. My first impression was great—quality print, lovely paper stock, and even Haribo sweets! But then I noticed the centre pages were folded and inserted backwards. An honest mistake, but disappointing nonetheless. I contacted them through the live chat on the site and they admitted their error. They promised to reprint the job and take extra care to ensure it was correct this time. They even offered a refund on the "express" fee and a discount on my next print job. Top-notch customer service, right? Saturday morning, the reprinted booklets arrived. The inner pages were folded correctly—phew! But wait... Page 2 now had the content for the back cover. And the last two pages were now blank. I couldn't believe it. And of course, they're closed for the weekend. With no other option, we now have to remove the 280 staples from the first batch, fold the inner pages the correct way, and re-staple. I've had to order a booklet stapler from Amazon, and we're praying it arrives tomorrow. My family and I are already overwhelmed with funeral preparations, and now we have to deal with DigitalPrinting.co.uk's lack of quality control. How can prints be sent out with incorrect page orders? How can a reprint job be worse than the original? From the same print file! I am beyond livid.