DigitalPrinting.co.uk Reviews

4.9 Rating 8,394 Reviews

99 %

of reviewers recommend DigitalPrinting.co.uk

4.9

Based on 8,394 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

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DigitalPrinting.co.uk 5 star review on 27th April 2024

1061

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cover page and back cover page were inside out! Anyone can see the mistake if he (she) has common sense: we have our logo on the cover page and all contact details on the back cover page. My worst experience ever!”

Helpful Report

Posted 2 years ago

Hi Jianhui Thank you for your feedback and I'm sorry that your order did not arrive at the expected standard. We always do wish to rectify any issues for our customers and respond when customer contact us with any issues. This was passed to our production team to investigate. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Jianhui We do wish to resolve this for you and if you could contact us directly we will do what we canto rectify the issue. I can see you have since placed orders with us and we would be happy to help with your future order to ensure you are happy. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Hi first order someone checked back about the fold of brochure , the script fitting in etc. This time I got some odd looking brochures.”

Helpful Report

Posted 2 years ago

Hi Deborah, I'm so sorry your job has not reached you in perfect condition. I tried to call you (but got your voicemail) and have followed up with the following email: I'm so sorry your job has not reached you in perfect condition. Would it be possible for you to email me a few photo so as a full investigation can be launched to find out exactly what has happened? I have checked your artwork and the only thing I can conclude is that your job may not have printed in the correct order. If this is the case, we have printed the artwork as it was supplied. Unless we are specifically asked to check artwork, it is not done as standard and that is why we stipulate that print ready artwork must be supplied. As your order is a small one and because we are only truly happy when you are, we will happily reprint the job for you if you can re-supply your artwork in the correct order. Apologies for any confusion. Kindest Regards, Emma.

Posted 2 years ago

“The print material didn't arrive on time (despite paying extra for 'express printing') and therefore didn't get the materials in time for the event (which was a funeral). couldn't get hold of anyone when I called - saying please call between 9 and 5, when I was calling between those hours. The online 'chat' didn't work. Overall a very poor experience and i wont be using them again.”

Helpful Report

Posted 2 years ago

Hi Jack, We are sorry to hear that your delivery was later than expected. This is frustrating for us also and is the reason why we can only estimate delivery dates. Once the jobs leave here we are at the mercy of 3rd party courier companies and individual drivers who are not employed by Digital Printing so it is impossible for us to 100% guarantee things that we don't manage first hand. It was also particularly unfortunate that you placed your order on Christmas Eve, the company closed for the Christmas break at 3pm on 24th, not returning until Tuesday 4th January (apart from a small skeleton staff on 30th). We picked up your emails on this date and explained that your parcel was delayed due to insufficient address details. Once these were clarified we refunded you for your Express Production and Delivery but could not offer you a full refund as we had upheld everything at our end. Your items were printed and dispatched on time to an estimated delivery date of the 30th. Over Christmas, the website clearly stated that December is a very busy time for couriers (even without Covid delays) so please place your order in plenty of time as there may be delays. Many Thanks, Emma, Digital Printing.

Posted 2 years ago

“Put in a last-minute order for an item that was needed on a next-day turnaround because my usual printers couldn't do it on time. The delivery was scheduled for the Friday morning. However my client received a delivery update on the Friday advising that the delivery wouldn't be made until Monday morning, which was too late. It transpired the print is done in Belfast and Digital Printing said they couldn't take responsibility for the late delivery because it was due to the postal service. I would suggest you make it clear on the website that the print is done in Belfast, not on the UK Mainland, as this is very likely to affect delivery times.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks for your feedback and review. Im sorry that the order was delayed by a day. Unfortunately, 97% of our orders are delivered on time. Im afraid your order was delayed by the National hub in Coventry and not by the production plant based in Belfast. Again I apologise that the order did not arrive on the estimated delivery date however, I am glad you got it the following working day. Kindest regards, Chris DigitalPrinting

Posted 2 years ago

“Don't rely on Digital printing if you have a tight deadline. All too often deliveries are delayed and you palmed off with a 'not our fault' response. The lack of communication is also somewhat surprising when deliveries and orders are delayed. I'd shop around first before you commit to DP or make sure you have a good 7-10 days lead time.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks for leaving us the review. I am confused by your review and have looked into the history of your account. I am sorry, I can see you had been in touch with us before placing the order and we advised you that all deliveries are estimated only. When the order did not arrive on the estimated date our team was very apologetic and tried all that they could to get the order to you by contacting the courier to get it upgraded to a Saturday delivery. Your previous order was despatched from us on time and was delayed by the courier by 1 working day and not 7-10 days. Again I apologise again that on this occasion the courier let you and us down. Kindest regards, Chris

Posted 2 years ago

“Despite several emails about my last order last week, there is no point in me writing to you again. I am disappointed, shocked and angry.”

Helpful Report

Posted 2 years ago

Hi Ravi, I am so sorry that your job did not reach you in perfect condition. While you agreed that the prints were lovely, you said that the packaging was damaged. We asked you to send over some photos so as we could launch a full investigation into what had happened but you were not happy to do this. You are still welcome to do this because as a business it will allow us to to ascertain what has happened and compensate you as required. I can only apologise once again and the offer still stands with regards to the photos and a full reprint will be ran if required. All the best, Emma, Digital Printing.

Posted 2 years ago

“Poor service. Poor communication. Shan't use them again.”

Helpful Report

Posted 2 years ago

Hi Sean, Thank you for the feedback on your order. I have investigated this and can see you asked before placing the order how to get a pdf proof, our team quickly offered the advice and informed you to request this when placing the order. I have checked the emails and you did not request the pdf proof as advised, the order went straight to production and was sent out as supplied. Unfortunately, unless you request a pdf proof at the time of ordering, the team would not know that you require one. For any future orders, as mentioned we would love to help you out and are happy to check your artwork and send over a pdf proof, please request this so we can get that sorted for you. Kind regards, Chris DigitalPrinting

Posted 2 years ago

DigitalPrinting.co.uk is rated 4.9 based on 8,394 reviews