DigitalPrinting.co.uk Reviews

4.9 Rating 8,849 Reviews

99 %

of reviewers recommend DigitalPrinting.co.uk

4.9

Based on 8,849 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

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DigitalPrinting.co.uk 5 star review on 6th March 2025

1206

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The printing as spot on and I will be coming back but I am disappointed by the weight of the paper they recommended it’s far to light and makes the product seem cheap.”

Helpful Report

Posted 4 years ago

Hi Beth, Thanks for the review and I apologise that you are not happy with the weight of the paper stock chosen. This is our most popular option that people choose and we do offer heavier stocks for those who want the stock to be a bit thicker. We do offer a sample pack from our website which will give you an idea of the different stocks and weights that we offer before placing another order. Thanks again and please let us know if there was anything we could have done to make your experience up to a 5 star one. Kindest regards, Chris DigitalPrinting.co.uk

Posted 4 years ago

“Love the quality and price of the product. However, 2 problems meant 3 * rather than 5 1) the cards arrived 3 days later than your suggested date which meant we couldn’t get them out in time for Easter (their intended purpose😓) 2) I found the description unclear about 2 sides printing and as there was no way of seeing a preview I ordered 2 sides option for my cards. I thought the second image (which was words of a poem) would be on the back outer side of the folded card but it actually was printed in the right inside of the card, where a message normally is written. I would really like the option to preview a finished design. Failing this possibility it would be enormously helpful if you could put clear examples (pictorial illustrations) of where images can be put along side the options. This could avoid disappointment and frustration. I do hope to order from you again in the future as I think the quality and price is good and it is easy to add images to make cards. As an artist this is a great find. I hope you find my review helpful and constructive and that you might follow up on my suggestions. Thank you. Claire Bower”

Helpful Report

Posted 4 years ago

Hi Claire, Thank you for taking the time to leave us this feedback. I want to apologise that your order was delayed. I can see you chose our cheapest untracked Royal Mail option which is an estimated delivery service and not guaranteed. Normally we have a 97% delivery rate, however, due to the coronavirus there have been delays due to delivery staff and workers being off and an influx of online ordering due to the current lockdown, unfortunately, this is out of anyones control. With regards to the issues with the cards received. I have checked and I can see you did order 2 sides to be printed and uploaded two pages of artwork. The 1st would be printed on one side and the 2nd would have been printed on the second side. Unfortunately we don’t have a preview as we ask for all artwork to be supplied print ready at the time of ordering. We offer a live chat service, email and phone lines to ask us any questions if you are unsure of any of the order process. With regards to putting clear examples of where to put the images, we do have clear information on the product page including templates and a handy hints and tips guide on how to set your artwork up. Here is a link to help you with future orders https://www.digitalprinting.co.uk/media/hints/43/greeting-cards-1.pdf I am disappointed that you felt the need to give us 3 stars, the delivery time was out of our control and we do have clear instructions on how to supply the artwork and a means of quickly asking us for help. Besides that, I am delighted that you will be ordering again from us again. Please do get in touch if you are unsure about any of the order process and our team will be more than happy to help. Kindest regards, Chris Stewart Customer services Manager DigitalPrinting.co.uk

Posted 4 years ago

“5 stars for print quality and ease of ordering but 1 star for delivering 4 days late (2 days after the materials were needed for a board meeting). No communication was issued to warn of issues which meant no time to find alternative.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for your review. Although we can dispatch an order on schedule we unfortunately have no control over over a number of potential external factors such as traffic, weather, etc. which could affect delivery. This is why we must always provide an estimated delivery date rather than a guaranteed delivery date. We are aware of a few delayed orders in the last week which although, dispatched on schedule, were delayed in transit due to the delivery network being overwhelmed by an increase in volume due to factors such as Black Friday, Cyber Monday and also this being the busiest time of year for all courier services in the UK. I hope you can agree that your order was dispatched in good faith on schedule and the delays experienced were beyond our control. Please accept my apologies for any inconvenience which may have been caused on this occasion. Many thanks, Rob Digital Printing

Posted 5 years ago

“I had some booklets made and I found the website super easy to use and self-explanatory on what you need to do and choose. Each step is clear and very user-friendly. Additionally the work was done quickly, one is able to pay in a variety of ways (including PayPal) which I find excellent and one is also to choose the delivery date at no extra cost. I had the ready product in less than a week delivered to my house and exactly as I wanted it. The covers with the photos I sent were very appealing, the inside pages exactly as I stipulated I wanted them. The whole work looked not only very professional but also rather attractive. It is not the first time I've used DigitalPrinting.co.uk. I have had other books made on other previous three occasions and each times I was extremely happy with the final product. I would recommend them to everyone.”

Helpful Report

Posted 6 years ago

Hi Margarida, We are really pleased that you found our website easy to use and were extremely happy with your current and previous orders, thanks for taking the time to leave us a review, your comments and recommendation are very much appreciated, please let our customer service team know if there was anything we could have done to encourage you to give us a 5 star review instead of a 3 star, we are striving to be the best and appreciate all feedback to improve our service, we hope to work with you again in the future. Kind regards Julie Parker DigitalPrinting.co.uk

Posted 6 years ago

“The images are of good quality.”

Helpful Report

Posted 6 years ago

Hi there, We are really pleased that you felt the images were of good quality, thanks for taking the time to leave us a review, your comments are very much appreciated, please let our customer service team know if there was anything we could have done to encourage you to give us a 5 star review instead of a 3 star, we are striving to be the best and appreciate all feedback to improve our service. Kind regards Julie Parker DigitalPrinting.co.uk

Posted 6 years ago

“Quick turn around. I would have preferred a way that I could have proofed the labels first as would have made stronger in colour. Thanks”

Helpful Report

Posted 10 years ago

Thank you for this review Caroline and we appreciate your feedback, every comment counts, therefore we are currently working on building on this and will very shortly have this facility on our site. Thank you again Conor

Posted 10 years ago

DigitalPrinting.co.uk is rated 4.9 based on 8,849 reviews