DigitalPrinting.co.uk Reviews

4.9 Rating 9,488 Reviews

99 %

of reviewers recommend DigitalPrinting.co.uk

4.9

Based on 9,488 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

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DigitalPrinting.co.uk 5 star review on 16th July 2026

1335

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They told me last minute that by priority Friday delivery has been delayed to Monday, they issued a refund but I ended up going with a local business who could print same day and were much nicer! Would recommend!”

Helpful Report

Posted 3 weeks ago

Hi Sam Thanks for your review. I am sorry an unforeseen technical issue impacted the production of your order along with a number of others. We kept working right up to the last courier collection so it was only at this point we could comfirm what orders were unable to be despatched which is why the email was sent at the time. I understand this was frustrating, and as it meant the order was now too late to be of use, we did refund the order in full and I am glad you were able to make arrangements. Thank you that despite the issue you would recommend our service. Many Thanks Luke DigitalPrinting

Posted 3 weeks ago

“We use DigitalPrinting because of the quick turnover but of late it is hit and miss with them. Placed an urgen order with them for delivery on Saturday-morning - paid extra for the service. On Friday-evening at 5 minutes to six received an email that they were not be able to deliver on Saturday but that the job would go out on Monday with Tuesday arrival! Couple weeks later placed another order and paid extra to have a fast turn-over with a faster delivery. AGAIN being told that they would not make the delivery date we paid for.... As a customer this is really annoying because when you ask for a quote it states that it would be ready the following day but this is not really the case....”

Helpful Report

Posted 4 weeks ago

Hi Peter Thanks for your review. I am sorry you have had issues with delays to your order. We do process 1000 jobs a day and only on occasion we encounter an unforeseen technical issue that impacts production (as is nature when working machines and systems). We do always seek to complete as many as possible which is why it is only when the last collection with the courier has gone do we have confirmation of which orders did not. We do prioritise to ensure they despatch the next day and often upgrade deliveries. We do state that all delivery dates are estimated as the courier also does not offer a guaranteed delivery service. We have refunded the delivery costs in each case due to the delay. Many Thanks Luke DigitalPrinting

Posted 3 weeks ago

“Went back to this company after a good first experience however it’s been a waste of time 2nd time around. Ordered 100 worth of portfolio Wednesday 3rd a June as they promise 24 hr dispatch and I had a deadline I needed to meet. I asked them to confirm immediately that the pages will be printed correctly and this was confirmed mid morning Thursday 4th. Giving them plenty of time to print and dispatch on this day. I get an email to say they won’t be dispatched until Friday because I had asked them to just make sure the pages were right sounds simple right!!! So then as they are closing Friday 4th they let me know it’s still not being dispatched! At this point I ask them to send next day post to rectify their poor customer service or refund immediately. They then leave it until Monday 8th to tell me they’ve cancelled and will submit a refund request for 10 days! Wow what a joke so you guarantee a service you don’t deliver leave me wondering what’s happening and then cancel it rather than helping your customers by getting alternative same day post arrangements sorted because of your errors. Students do not rely on this service to get your work printed on time!!! See less”

Helpful Report

Posted 1 month ago

Thanks for your review. I am sorry you are not happy with the order - and I am sorry that your order was delayed on Friday along with a number of orders due to an unforeseen technical issue. We do always wish to avoid this and do best to avoid delays working up to the last collection of the day, however we were not able to complete all orders and we did contact you to let you know at this point. The order had been delayed previously as you asked for a PDF proof and needed changes made to the artwork so we could not start on time. You did email us on Friday night stating if we could not delivery on Saturday to cancel and refund the order. When we returned on Monday morning this is what we did for you. The courier does not collect at the weekends nor offers same day delivery. We do state that all delivery dates are estimated - we never promise or guarantee any delivery - as the courier also does not offer this with factors able to affect transport. We state this on all correspondence and on the invoice provided. I am sorry for any confusion that led you to believe it was promised or guaranteed, and although with 1000 jobs a day 97% have no issues there can be unfortunate delays in production or delivery that are beyond our control. Many Thanks Luke

Posted 1 month ago

“disasterous! we did not recieve our full order, non of the order was correct and after a promise to do a reprint they cancelled the day before the re-print was suppose to be delivered and we are atill waiting for our refund.”

Helpful Report

Posted 1 month ago

Hi Mia Thanks for your review. I am sorry that your order was short in quantity. Unfortunately your email asking to go for the reprint arrived after we closed on the Friday so it was not picked up until Monday morning by which stage it was too late (as it was a bank holiday) for your event which is why we refunded the cost of the missing books which you originally requested. As informed it does take 7-10 working days for refunds to be fully processed. Many Thanks Luke DigitalPrinting

Posted 1 month ago

“I have used this company for a few years and there is almost always something wrong with the order, missing items or things going completely wrong, just recently I ordered 6x100 greeting card designs and what delivered was 25 of only one design and nothing else in the order! Its like a company is being run with all the reliability of ChatGPT, you can't trust it at any point! make sure you inspect every inch of your order when it arrives. I've had enough and moving my business elsewhere, it's cheap prices but you can't rely on them at all and your order has to be sent out again so don't use them when you have a deadline. It makes my business look unreliable when I have to explain to customers that I need to delay their order because my suppliers messed up. They also seem to not pick up their phone anymore to get you to use the live chat on their website, i waited 20 minutes on hold before using it.”

Helpful Report

Posted 5 months ago

Hi Lee Thanks for your review. I am sorry you have had issues with orders - we do always wish to rectify issues raised by customers so they are happy with their orders. I appreicate there have been packing issues with your order on more than one occasion and these have been investigated and dealt with by management as we always wish customers to receive orders on time and be happy. We always rectify any issues on our side promptly to avoid delay. With producing over 1000 jobs a day we do have a very high success rate and I hope you give us a chance to show this to you. Many Thanks Luke DigitalPrinting

Posted 5 months ago

“Delivery and responses were fast, but the product was a complete waste of money. If printing a novel, don't use their pre-set 'recommended' parameters or it will weigh like lead, and remember bespoke orders have no buyer protection. PUR binding is no more flexible than 'perfect' bound. When I complained I was told 'we have thousands of happy customers .....'”

Helpful Report

Posted 5 months ago

Hi Alex Thanks for your review. I am sorry the order has not arrived as expected. However as discussed in a lengthy chat yesterday you had placed an order with paper at 130gsm. This was based that most customers choose for this product. Other options are available. You were comparing this to a print from a different company where you had ordered on 80gsm so therefore would be a lot lighter. We do have customer satisfaction on the quality of print - this is for any mistakes made in printing - not if we provide what was ordered and you then don't like it. The order was provided to you as ordered correctly with the recommended specifications you chose, which is what most customers order and are happy with. We are always happy to advise on any orders if you get in touch with us and go through any of our specifications. Many Thanks Luke DigitalPrinting

Posted 5 months ago

“The tags I ordered were extremely poor. It was a very simple request my logo on one side and the the reverse To: and From: how on earth have you managed to print the the To & From upside down is beneath me. And then have the audacity to not see that before dispatching them to me is a joke. I reached immediately upon receipt of them to be told I’d receive a refund for the full order as they were completely useless to me and I’m still waiting this was the first week in December were now in Jan 🙄”

Helpful Report

Posted 6 months ago

Hi Rema Thanks for your review. I am sorry that your order has not arrived as expected. It is unfortunate that we would not provide a reprint for you as there was not enough time when you contacted us. We have actioned a refund which I am sorry has taken longer than usual to process, as it was impacted by the Christmas and New Year holidays. Many Thanks Luke DigitalPrinting

Posted 6 months ago

“Brochures urgently required for a presentation. Ordered and paid for an AM delivery, brochures have still not arrived”

Helpful Report

Posted 7 months ago

Hi Russell Thanks for your review. I am sorry to hear that you have not received your order. We are unaware that it has not been delivered after all this time and will chase enquiries with the courier. We will also refund the order as it was not available for you on time. We will contact you directly regarding this issue. Many Thanks Luke DigitalPrinting

Posted 7 months ago

“Unfortunately unlike previous experiences this time was very different. The printed journals were dispatched on time but die to poor choice of courier by DP, the delivery was 4 days late. There was no compensation offered. Only that T&Cs state that they can deliver upto 30 days from the stated day. This is disappointing. We lost 2.5k plus our reputation. I will certainly recommend that if you have a deadline find someother printer.”

Helpful Report

Posted 7 months ago

Hi Indranil Thanks for your review. I am sorry you had an issue with the delivery. We do state that the delivery dates are estimated as the courier do not offer a guaranteed delivery as factors can affect transport. The delay did mean it was after the weekend which is why it was 4 days as Monday would be the next working day. As we do state estimated delivery we would not refund a full refund for a delivery made within acceptable estimated time. The delivery was then refused by your office and returned to us which then took longer as we then resdespatched to you once it was returned as you still wished the prints to use them. They have now been delivered. No couriers offer a guaranteed delivery. Many Thanks Luke Digital Printing

Posted 7 months ago

“Very disappointed with this company missed my deadline day then delivered me somebody elses order completely messed up my restaurant menu relaunch then we i made a query / vompkaint they ignored my request uo ring me 4 times wont be using them again”

Helpful Report

Posted 8 months ago

Hi Greg Thanks for your review. I am sorry you had an issue with your order. We do always wish to rectify any issues caused with orders and can see we had already arranged a reprint at the earliest possible delivery date and replied to your email to inform this. The emails with a request to ring you all came within 15 minutes of each other. We do reply to emails in the order provided and had not yet reached your emails so we did not ignore you but did reply less than 40 minutes later confirming the reprint that had been already organised. Many Thanks Luke DigitalPrinting

Posted 8 months ago

“Where do I even begin... Over 6 weeks since placing my order on behalf of a valued client and my client still only has half the order. Digital Printing have blamed the problems on Parcelforce, who kept saying they tried to deliver the parcel when they clearly didn't. Eventually Parcelforce tossed the parcels over my client's fence into his garden, where the job was ruined after being left out all night in the rain. Digital Printing kindly offered to reprint the job (or at least half of it) as half is still missing, with no explanation as to where it might be, other than Parcelforce haven't replied to their enquiries. I am now left in limbo as Digital Printing have told me that they are washing their hands with the whole sorry affair and have issued a full refund that would take 7-10 working days to appear. You guessed it, that seems to have gone astray as well! Digital Printing are refusing to reprint the job as they have issued a refund but I don't have said refund. Absolute shambles. I have been happily using Digital Printing for about 10 years and on the occasions where there has been an issue in the past it was dealt with professionally and in a timely manner. Not any more, I am just getting empty promises, meaningless apologies and a client who is dumbfounded by the lack of willingness on Digital Printing's behalf to fulfil their side of the bargain. Sickening.”

Helpful Report

Posted 9 months ago

Hi Ross Thanks for your review. I am sorry to hear you have had issues with the courier in the delivery of your order. I understand the frustration in the situation as we have printed the order and expect the courier to deliver on time and we will be investigating with them, however we can only go by the information provided and as we are provided limited responces we can only pass on limited information to you. I can see did reprint half your order and refunded the other half due to the second delay by the courier. I wish we could do more however as it was delivered late and damaged and then the reprint was delayed and lost we were unable to do anything as the delivery is in the hands of the courier. I am sorry this one order with delivery issues has affected your thought on us after so many years of providing your prints. We do value all our customers and do all we can to resolve issues and the fact this is the first issue in 10 years hope shows that we do. I am sorry there were circumstances beyond our control in the delivery of your order and reprint. Management will be giving you a call regarding this issue this afternoon. Many Thanks Luke DigitalPrinting

Posted 9 months ago

“unimpressed. they messaged me to say they were unable to send it on time! no offer of compensation or anything for the inconvenience.”

Helpful Report

Posted 9 months ago

Hi Azim Thanks for your email. I am sorry your order was affected along with a number of other orders due to unforeseen technical issue needing repairs. We did prioritise and despatch the next day. We do state that delivery dates are estimated and not guaranteed as factors can affect both production and delivery with the courier. We did ask to contact us in reply with any issues and I can see we did upgrade your delivery for free and amended the delivery address so you still had the prints in time for your event. Many Thanks Luke DigitalPrinting

Posted 9 months ago

“Envelopes arrived with black ink marks, dirty marks on invites, thumb marks on invitations and gold foil not fully transferred onto text in invites. So disappointing I won’t use again”

Helpful Report

Posted 9 months ago

Hi Kate Thanks for your review. I am sorry that you are not pleased with your prints. We have not had contact from you regarding this to be able to resolve the issue as we are always happy to rectify any issues we have caused to prints. We will contact you direct to do this for you. Many Thanks Luke DigitialPrinting

Posted 9 months ago

“I ordered from DigitalPrinting.co.uk because they advertised Next Day Delivery. My order didn’t arrive on time, and when I chased it up, I was told they don’t actually guarantee NDD — a detail buried in small print that isn’t made clear anywhere during the order process or checkout. The follow-up service has been just as disappointing. The response was essentially “tough luck” — a refund on the express delivery cost, but no recognition that the products themselves are now unusable because they were needed for an event. It feels like they simply don’t care. If you’re ordering for anything time-sensitive, think twice. The delivery promise is misleading, and when things go wrong, you’re left with wasted money and no support.”

Helpful Report

Posted 10 months ago

Hi Daisy Thanks for your review. I am sorry that there was a delay to your delivery. As the courier does not offer a guaranteed delivery we do state on all communications including the invoice, that delivery dates are estimated only. I can see the order was delivered the next working day and the courier does accept one working day delay as acceptable with estimated deliveries. However as discussed with you we not only refunded the delivery costs of the order due to the delay, we also refunded the express production costs even though we did despatch the order on time. Many Thanks Luke DigitalPrinting

Posted 10 months ago

“Very cheap and badly cut. Could not use these at my wedding”

Helpful Report

Posted 1 year ago

Hi Andrea Thanks for your review. I am sorry your order has not arrived as expected. We alwasy seek to resolve any issues with prints promptly and I can see you only contacted us today regarding this issue so we have not had a chance to respond or resolve earlier. We will reply back to you on how we can ensure you receive quality prints expected as soon as possible. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Andrea Further to my reply - we have been in contact with you and the issue is now resolved with replacement prints so I hope you are now happy with them Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Be aware that they are unwilling to give discount that is promised to you. I created another account for a business that i work for however have an account already for a small art business I have. They refused to give the 15% off discount as they said i already had an account. However it was for a completely different business, I will never use this printing company again. Their customer service was terrible, and were very quick to accuse me of try to get extra discount which was not the case. I don't normally leave reviews but i think this is something people need to be aware of.”

Helpful Report

Posted 1 year ago

Hi Heather Thanks for your review. I am sorry you feel upset at the result of your query. Unfortunately, the discount is for first orders placed only, and as you had placed orders previously with a different account, we could not apply the discount again. I am sorry for any confusion, as we did not accuse you directly of deliberately trying to get a second discount,, but explained we have checks in place to prevent this and we could see you did have a previous account with orders placed, so therefore you could not have a first order discount again. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“We ordered new labels for our food stall and when they arrived, it was a completely different set. We could not use our branding on the first day of business and that set us back! The company still hasn’t bothered to contact us about this. Surely, they knew there was a mistake if someone else got sent our stickers.”

Helpful Report

Posted 1 year ago

Hi Suhashini Thanks for your review. I am sorry that you did not receive your order as expected. When you made us aware of this via the review, we have contacted you and refunded the order in full along with a reprint of the order. We will also investigate this as it is not something that should occur. We have not yet heard from the other customer. We always wish to resolve issues promptly so are happy for customers to contact us directly at the time so we can do this. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“I sent you a review last week. (That one was much more positive.) And you still haven't got my name right.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. I am sorry you have an issue with the name on your account. You can amend the personal details of your account at any time when you are logged into your account. If you are unsure please contact us directly by email or our live chat service for prompt response. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“Placed an order on a Thursday, paying £40+ extra for Parcelforce Saturday Tracked Delivery Before Noon. The parcel never arrived, the tracking has not updated (it's now the following Monday) and Digital Printing just keep saying "well we did send it out on time". DP have happily taken our money, yet they don't really seem that bothered that the order has not been fulfilled as sold. DP advertise they are based in Milton Keynes, so when told by a customer service agent the order is delayed due to recent weather warnings, I was surprised as these warnings have not been in place in either MK or the delivery location. However, it turns out the order was printed in Belfast! While weather events cannot be helped, it would be nice for DP to take more responsibility for the whole order, delivery included, rather than just palming us off as though it's nothing to do with them. As a customer of DP, I would expect as much. I am still none the wiser as to where this order actually is, left to pick up the pieces with our client who was expecting the delivery for an event this week.”

Helpful Report

Posted 1 year ago

Hi Luke Thanks for your review. It was myself who spoke with you this morning. On the Friday your order was despatched there was the biggest storm for decades with red warnings for most of the country and the courier was not operating. We operate nationally and not locally and having admin offices in Milton Keynes and not our printing warehouse. Even if they were the courier would still bring all orders to the central hub to be processed before despatching out again. The whole national process was affected on Friday so deliveries were being processed by them today, the next working day. As discussed with you I then spoke to courier who informed that if not delivered today it will be on a pre 9 service tomorrow, and I then forwarded this information to you. The severe weather was beyond anyone's control and the courier is working to rectify deliveries throughout the country as quickly as possible. The delivery costs is being refunded to you as a result. Many Thanks Luke Digital Printing

Posted 1 year ago

“This website must be a scam. My item never arrived after they took my money, and I did not receive any tracking information. Please avoid.”

Helpful Report

Posted 1 year ago

Hi Sam Thanks for your review. I am sorry have not received your item. The tracking from the courier (that was emailed to your email address on the account) shows it was delivered to the post office delivery address you entered when placing the order. The delivery was on time. We are always happy to be contacted with any issues or query and provide any update or information requested. I will contact you directly with the tracking again so you can collect your order. Many Thanks Luke DigitalPrinting

Posted 1 year ago

DigitalPrinting.co.uk is rated 4.9 based on 9,488 reviews