Hello, Thank you for your delivery and your request for feedback. The booklets arrived well to our collaborator, the printing and the paper quality was at an excellent level. Unfortunatelly, the booklets had a white border that I did not intend to make it. Before placing the order, I wrote to your customer support to check if I prepared the artwork according to your standards. I used your odf template that I downloaded from the website. Your colleague Luke Thompson, advised me: "Our Prepress team will not look over your artwork and send you a proof unless the order has been paid for. [...] Simply send your artwork along with a brief message requesting your artwork be checked and a proof to be sent.[..] Once the team receives your request, they will check your artwork and send you a proof to the email address set up on the account and await approval before any print takes place". I wrote the message in my upload on weetransfer as Luke informed me, but I did not receive your e-mail. Consequently, the booklets arrived at the wargaming conference with a white border around the cover and each page. I hope we could find a way in the future to communicate better and avoid such situations. Still, I am satisfied with the result and I will continue placing orders on your website when our collaborators will request new prints in the future. Thank you, Lucian ---------------------------------- Lucian Ocolisan Managing Partner wofun-games.com