I have made 2 orders with DigitalPrinting.co.uk for printed saddle-stitched booklets. The website order process was simple (I would have preferred if I could have seen a preview on screen before I paid for the order, but that's not a massive deal). I received my order really quickly and the quality of the printing was fantastic. However, the booklets were carelessly wrapped in too-tight shrink-wrap upon packaging, which had damaged several of them - bent & torn corners etc. I contacted customer service - they were excellent and agreed to reprint the damaged booklets and dispatched them quickly once again. As the product was great, I made a second order with them - however, the problem with the careless packaging happened once again, damaging some of the product, and they replaced them again. Excellent printing, great prices, faultless customer service, let down slightly by a careless packaging process.