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DigitalPrinting.co.uk Reviews

4.9 Rating 8,373 Reviews

100 %

of reviewers recommend DigitalPrinting.co.uk

Company Reviews

Product Reviews

4.9

Based on 8,373 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrinting.co.uk:

We’ve been creating beautiful digital printing for over 25 years.
We know every job is unique and that your job is the most important one to you. That’s what keeps us on our toes.
We create digital print. That's it. Nothing else. No distractions. Nothing to take away from our focus.
We're experts in digital printing, so you don't have to be!

Visit Website

Phone:

01908 850 135

Email:

info@digitalprinting.co.uk

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DigitalPrinting.co.uk 5 star review on 19th April 2024

DigitalPrinting.co.uk 5 star review on 17th April 2024

DigitalPrinting.co.uk 5 star review on 16th April 2024

DigitalPrinting.co.uk 5 star review on 15th April 2024

DigitalPrinting.co.uk 5 star review on 15th April 2024

DigitalPrinting.co.uk 5 star review on 12th April 2024

DigitalPrinting.co.uk 5 star review on 4th April 2024

1057

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my latest order hasnee turned up yet, so cannee comment. a previous order cam, far to heavy with the ink, too dark, never happened before, didnee like result, complained, got nowhere normally you are excellent, have used you for years one black mark thats all, and, i never got the book back I sent to NI”

Posted 2 years ago

Hi Paul I am very sorry to hear that one order of yours was not to the satisfaction of all the others. We always aim to provide the customer with the order they intended. If you contact us at info@digitalprinting.co.uk, with the order details we will look into rectifying this for you. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“The print quality is superb, the turnaround is fast, the ordering is very easy to use. Absolutely first class service. Unfortunately let down by delivery - 2 orders both missed delivery dates specified. Will use again, but will have to leave longer lead times.”

Posted 2 years ago

Hi Caroline, Thanks for your feedback. We are glad that you are happy with the product you received. However, I am sorry regarding the delay in delivery. Unfortunately were are dependent on the courier services who we have no direct control over. That is why we can only state estimated delivery dates. Please contact us when you next order and we can help with delivery cost discount for you. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“Slight delay with delivery, but the product is really good!”

Posted 2 years ago

Hi Renato Thanks for your review - I am glad you are happy with the quality of your product. I apologise for the delay in delivery. Unfortunately, we do rely on our couriers which are out of our control and why we only give estimated delivery dates. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“I have made 2 orders with DigitalPrinting.co.uk for printed saddle-stitched booklets. The website order process was simple (I would have preferred if I could have seen a preview on screen before I paid for the order, but that's not a massive deal). I received my order really quickly and the quality of the printing was fantastic. However, the booklets were carelessly wrapped in too-tight shrink-wrap upon packaging, which had damaged several of them - bent & torn corners etc. I contacted customer service - they were excellent and agreed to reprint the damaged booklets and dispatched them quickly once again. As the product was great, I made a second order with them - however, the problem with the careless packaging happened once again, damaging some of the product, and they replaced them again. Excellent printing, great prices, faultless customer service, let down slightly by a careless packaging process.”

Posted 2 years ago

Hi Clare Thank you for your feedback. We always aim to provide a high quality product that arrives in the condition intended. I am sorry on this occasion there was damage caused. We always will replace products that are shown to be damaged in transit, as we always want customers to be 100% happy with what they receive. Your comments have been passed on for review. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“very pleased with quality of the stickers. i was quite worried because the uploading system did not show me where to align the artwork (hence 4 stars only). However, i received an amazing support and the delivery was superfast. thank you!”

Posted 2 years ago

Hi Eva, Thank you for your review and we are glad you are happy with the stickers that arrived and the support you received. We do offer templates to help with aligning your artwork as well as hints and tips for each product. Please contact us next time and we can help point you in the right direction to be happy. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“They were prompt and helpful. When there was an error (which usually would have been sensible) they were quick to fix. Would definitely use them again.”

Posted 2 years ago

Hi Amy Thanks for leaving your feedback. We always desire to offer the highest quality of service so you receive the product as you had desired. Many Thanks Luke DigitalPrinting

Posted 2 years ago

“Great pricing, quality & delivery but never received a reply to my email asking about font substitution...”

Posted 2 years ago

Hi Olly Thanks for your feedback. We are glad you are happy with the product you received. We will look into the matter of your email as we do take all our customer service as important and high priority and apologise on this occasion you didn't get the reply you expected. Many Thanks Luke DigitalPrinting

Posted 2 years ago

Hi Olly I have looked into the issue of your email reply, and have seen that unfortunately your email was sent to our prepress email which is not one that gets replied to. We ask in future that you send all emails direct to our info@digitalprinting.co.uk. Many Thanks Luke

Posted 2 years ago

“Really helpful and friendly customer service with quick response to enquiries.”

Posted 2 years ago

Hi Kate, We are glad that you found our customer service team so friendly and helpful and we hope to hear from you again in the near future. Many Thanks, Emma, Digital Printing.

Posted 2 years ago

“Binding of my order came on wrong edge of the paper but after doing a complaint company send me two extra copies on very next day which is great. There can be error in any job but resolution of that issues is what matter to costumer. I'm impressed with customer service even though I received a wrong order at first.”

Posted 2 years ago

Hi Siddhesh, Thank you so much for the feedback, we really do appreciate it! We acknowledge that mistakes can and do happen but we hope the way that we deal with them instils our customer's confidence in our ability to ensure that they are always 100% happy. We hope to hear from you again with regards to future projects. All the best, Emma, Digital Printing.

Posted 2 years ago

“Speedy and good print. Will use again”

Posted 2 years ago

Hi Max, We are glad you were so impressed with the speed of the service and quality of the print and we look forward to hearing from you again in the future. Many Thanks, Emma, Digital Printing.

Posted 2 years ago

“Uploading my design was easy and I am very happy with the cards, they are lovely. They arrived on time and shrinkwrapped. The only negative is I received fewer envelopes than the cards.”

Posted 2 years ago

Hi Alice, Thank you so much for sharing your beautiful picture, we think your cards look great! I have tried to contact you with regards to the envelopes, once you come back and confirm how many are missing, I will send them out to you in 1st class post. Kindest Regards, Emma, Digital Printing.

Posted 2 years ago

“The quality was excellent, we were so pleased. Slight panic as they only arrived on day of funeral but xmas Bank Holidays didn't help.”

Posted 2 years ago

Hi Claire, We are glad you were so impressed with the quality of your booklet. Please understand that all of our delivery dates are all estimated, purely because courier companies are third parties and we can't 100% guarantee things that we don't manage first hand. The Christmas break had the potential to delay dates by 1 - 3 days. We are glad you received the items on time and that you were so impressed with them. All the best, Emma, Digital Printing.

Posted 2 years ago

“Great communication & customer service and quality of a workbook product is good too.”

Posted 2 years ago

Hi Samantha, We are glad you were so impressed with our high levels of quality and service and thanks for the great review! All the best, Emma, Digital Printing.

Posted 2 years ago

“Thanks for the great service. Had a bit of a blip with the first print run due to my inexperience and your automated service. But quickly rectified at no extra cost so well done!”

Posted 2 years ago

Hi Graham, Should you have any queries regarding the automated system, our customer service team are always on hand to help! Glad we could sort everything out quickly and efficiently. All the best, Emma, Digital Printing.

Posted 2 years ago

“I found the instructions for image size etc quite confusing but after going on the chat line I sent in pdfs and they came back VERY promptly with immaculate Christmas cards - and at an excellent price. I would definitely use them again.”

Posted 2 years ago

Hi Oliver, Our customer service team are always happy to clarify any queries or assist in any way - we are always here to help. We look forward to hearing from you again in the future! Kindest Regards, Emma, Digital Printing.

Posted 2 years ago

“Unfortunately, we had issues with the way the colours on our designs had printed out however, the customer service we received from Ross was fantastic. He was very polite and informative and although the issues with our prints happened a second time, Ross was quick to solve the issue and send us reprints.”

Posted 2 years ago

Hi Sophie, Thanks so much for the great review. We acknowledge that 'blips' can and do happen but we are always happy to look into any printing issues fully and reprint again if necessary. I will be sure to pass your thanks across to Ross! All the best, Emma, Digital Printing.

Posted 2 years ago

“Easy to use website, excellent pricing and timely delivery. Wider range of choices of paper weight for compliments slips would be good. Would definitely recommend and use again.”

Posted 2 years ago

Hi Sam, Thanks so much for the great review. We only supply 120gsm for the compliment slips because they need to match the letterheads and 120gsm uncoated is the only one of our stocks that is laser compatible. We really appreciate the recommendation and look forward to hearing from you again in the future! Kindest Regards, Emma, Digital Printing.

Posted 2 years ago

“I was expecting a single copy to be sent to my invoice address and the balance to the delivery address. This did not happen. I am told by the receivers that the printing looked very professional. It arrived on time to the delivery address.”

Posted 2 years ago

Hi Neil, Thanks for the great review! We send any sample copies via Royal Mail and there are major delays on this service at the minute due to Covid and now the Christmas rush. If you ever feel you are waiting on something longer than you should then please, always contact us and we will be happy to either chase it up for you or send an alternative copy out via tracked courier. I hope this helps. All the best, Emma, Digital Printing.

Posted 2 years ago

“Almost perfect service. Paid for premium delivery however was delayed by a day. I was however informed the day prior to the delivery date that it would be delayed by a day by digital printing. This wasn't a major issue for me but if it was required in a rush for a wedding/funeral etc then it may cause an issue. I would order again though as the product exceeded my expected standards.”

Posted 2 years ago

Hi Stefan, Thanks for the five star review. Please note that ALL despatch dates, delivery dates and times are estimates and not guaranteed. Over 99.8% of orders are despatched on time and our couriers have an on-time delivery success rate of over 97.8%, so it is very unlikely that there will be any delay. Many Thanks, Emma, Digital Printing.

Posted 2 years ago

“The service was really good and when I emailed with questions they were answered right away. Also the print and delivery time was super fast - which was great”

Posted 2 years ago

Hi Ian, We are glad that your first experience was such a positive one and we hope it was the first of many! All the best, Emma, Digital Printing.

Posted 2 years ago

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DigitalPrinting.co.uk is rated 4.9 based on 8,373 reviews